By Dale Carnegie
Part 1: Don’t criticize, condemn or complain
People’s actions will always be justified in their own minds, don’t criticize them, instead try to understand where they are coming from
“A great man shows his greatness by the way he treats small men”
“Don’t complain about the snow on your neighbors roof when your own doorstep is unclean”
“Don’t criticize them, they are just what we would be under different circumstances”
“God himself does not propose to judge man until the end of his days, why should you and I?”
There is only one way to get anyone to do anything, make them want to do It
The deepest urge in human nature is the desire to be important -Dewey
At the deepest level, people want to feel important and appreciated —> compliments give them this feeling
People need nourishment for their self esteem
There is a fine line between flattery and sincere genuine compliments
“Flattery is telling a person precisely what they think about themself”